Upon submitting an order using our automated system you will receive an email confirmation. Please check that the details contained in this email are correct. If there are any mistakes, please email us immediately. This email is neither an invoice nor a formal acceptance of your order.
Credit and Debit Cards Accepted:
Online payment and phone.
UK Shipping only.
While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Acts of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond our control. If the product is returned in the condition it was supplied with any tags or stickers intact then a full refund or exchange will be provided. No refund or no exchange will be given if the product IE mats or cables that has been rolled out or has a tag or sticker that has been removed. We will refund or exchange if the item is defective. The unwanted products must be returned by recorded delivery first class to our standard address. As long as the products have not reached their destination, they remain your entire responsibility. In case of a defective product, the cost of returning the product would be refunded.
Next (working) day delivery is standard for all stock items provided orders are received and processed prior to 2.00pm.
Non stock or temporarily out of stock items will be back ordered for you. You will be notified by e-mail of expected delivery date and given the option to cancel your order if you would rather not wait.
We will gladly replace any goods returned to us which are found to be faulty you must however send a copy of the original invoice back with the faulty or returned goods , we do however make a restocking charges for returned goods that are incorrectly ordered or surplus to requirements. And all returns that are surplus to requirements need to be sent back to us in the same packaging as received and as new within 14days of purchase., any mats or cables that have been unrolled onto the floor will not be taken back as thay would be non resalable.
Restocking charge covers cost of electrical safety testing, packing and administration required prior to resale of goods. Current charges range from £12.95 to £38.00 dependant
upon materials returned.