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Guarantees

Guarantee

All Floorwarmers electric underfloor heating mats and cables are covered under a genuine 12 year guarantee scheme.
Our electric underfloor heating systems are amongst the very best available and are constructed using the highest quality materials and the latest state of the art machinery. All Floorwarmers underfloor heating mats and cables are individualy tested (we do not allow batch testing) prior to packing, all mats and cables carry a specific resistance reading and serial number for complete reassurance.
We have such confidence in the quality of our products that we now provide a genuine 12 year guarantee against failure of an underfloor heating mat or cable due to manufacturing defects.

Guarantee specifics & definitions:
 
Heating mats and cables (Floorwarmers) manufactured by Thermopads - Guarantee duration is 12 years or the lifetime of your floor covering which ever is sooner. Guarantee covers manufacturing defects only and is on a repair or replace basis, we do not cover the cost of reinstatment of any flooring if lifted. Guarantee form must be validated by your installer with the specific resistance of each individual heating mat or cable noted. Guarantee form to be retained by customer and produced in the event of a claim. 

Thermolam foil heater (Floorwarmers) manufactured by Thermopads 12 years from date of purchase. Covers manufacturing defects only an is offered on a reoair or replace basis, we do not cover the cost of reinstatement of anf floor coverings if lifted. Guarantee form must be validated by installer with specific resistance of each individual foil heater. Guarantee form to be retained by customer and produced in the event of a claim.

AUBE Thermostats (manufactured by Honeywell) - 3 years from date of first purchase.

HEATMISER thermostats (manufactured by Heatmiser) - 2 years from date of first purchase. 

TR series thermostats (manufactured by Insbud Controls) - 2 year from date of first purchase.

Only manufacturing defects are covered, any damage to cables or mats caused before, during and post installation will not be covered.

Your Floorwarmers guarantee covers the cost of an engineer visit to asses, locate the fault and repair the heating cable only . In the rare event of this being impractical due to fault location or obstructions a replacment heating system would be supplied.